Refund policy

Last Updated: July 22, 2026 Location: vosowheels.com

01. 30-Day Return Window

You have 30 days from the date of delivery to request a return for a refund. At VOSO, we want you to be 100% confident in your choice. Our return policy is designed to be fair, transparent, and compliant with EU/UK consumer protection laws.

02. Return Conditions

Condition: Items must be unused, uninstalled, and in their original packaging.
Installation: Installation of tires, rotors, or cassettes constitutes acceptance of the product’s physical condition. Once installed, wheelsets are no longer eligible for non-defect returns.
Diminished Value: If wheels are returned showing signs of handling beyond what is necessary to inspect them, we reserve the right to deduct an amount for diminished value (typically 50-80%) from your refund.

03. How to Initiate a Return

1. Complete our After-Sales Request Form.
2. Wait for our technical team to review your request and issue an RMA number.
3. Do not ship any items back without prior official approval.

04. Shipping Costs

Non-Defect Returns: The buyer is responsible for all return shipping costs.
Verified Defects: VOSO will cover or reimburse shipping costs for valid warranty claims within the first 2 years of the legal guarantee period.

05. Right of Withdrawal (EU)

In accordance with EU Directive 2011/83/EU, you have the right to withdraw within 14 days (extended to 30 days by VOSO). To exercise this right, inform us via support@vosowheels.com. You will bear the direct cost of returning the goods.