FAQ
VOSO CARE & WARRANTY
WARRANTY COVERAGE PERIODS
| Component | Duration | Coverage |
|---|---|---|
| Carbon Rim | 5 Years | Manufacturing Defects |
| Hub Shell | Lifetime | Structural Integrity |
| Bearings/Internal Drive | 1 Year | Wear / Defects |
| Spokes & Nipples | 1 Year | Material Failure |
CRASH REPLACEMENT
- DISCOUNT: 40% OFF current MSRP for replacements.
- SERVICE: Online-exclusive programme — replacement ships as a complete wheelset.
- ELIGIBILITY: Lifetime coverage for original owners.
TECHNICAL SPECIFICATIONS
MATERIAL & LIMITS
- BASIC 50 / 60: Toray T800+T700 Hybrid Carbon.
- CORE / ULTIMATE / SCOM / LITE PEARL WHITE: Toray T800+T700 Hybrid Carbon.
- LITE 50 (2026): Toray T1000 + T800 Hybrid Carbon.
- MAX SYSTEM WEIGHT: 200 kg.
- MAX TIRE PRESSURE: DEPENDENT ON TIRE MODEL. Refer to tire sidewall.
- SPOKE TENSION: 120–130 kgf or 130–150 kgf, depending on the spoke group.
SPOKES & FREEHUB BY MODEL
Spoke material and freehub architecture differ by series. Do not quote one series for another.
| Model | Spokes | Freehub |
|---|---|---|
| BASIC 50 / 60 | VOSO flat stainless-steel straight-pull | 4-pawl direct drive |
| CORE 50 / 60 | VONOA 3.2mm aero carbon | 36T planetary ratchet |
| LITE 50 (2026) | Sapim CX-Ray stainless steel | 36T planetary ratchet |
| LITE 45-50 Pearl White LITE 53-58 Pearl White Wave |
Pillar 1423 aero flat stainless steel | 6-pawl system |
| ULTIMATE 45-50 Wave ULTIMATE 53-58 Wave |
VONOA 5.2mm aero carbon | 36T floating ratchet |
| ULTIMATE 50 Flat / 60 Flat | VONOA 5.2mm aero carbon | 36T planetary ratchet |
| SCOM AeroLite 40 / 50 / 62 | Sapim CX-Ray stainless steel | 36T planetary ratchet |
| SCOM Ultra | VONOA 3.2mm aero carbon | 36T planetary ratchet |
COMPATIBILITY
BRAKE & DRIVE TRAIN
- BRAKING: Disc Centerlock only. No Rim Brake support.
- SHIMANO/SRAM: Fully compatible (11/12-speed & XDR).
- CAMPAGNOLO: NOT COMPATIBLE
- RIM DESIGN: Hooked bead (Tubeless & Clincher ready).
PERFORMANCE TESTING
- IMPACT TEST: Validates structural integrity against high-velocity strikes.
- DRUM TEST: Simulates long-term fatigue life under vertical loads.
- LATERAL TEST: Optimizes power transfer and handling precision.
- BURST TEST: Ensures bead security under extreme inflation.
RETURNS & LOGISTICS
- RETURN WINDOW: 30 Days (Uninstalled/Unused only).
- EUROPE (EU/UK): Shipped via DDP (Duties/VAT included).
- GLOBAL: Shipped via DDU (Recipient responsible for local fees).