FAQ

VOSO CARE & WARRANTY

WARRANTY COVERAGE PERIODS

Component Duration Coverage
Carbon Rim 5 Years Manufacturing Defects
Hub Shell Lifetime Structural Integrity
Bearings/Internal Drive 1 Year Wear / Defects
Spokes & Nipples 1 Year Material Failure

CRASH REPLACEMENT

  • DISCOUNT: 40% OFF current MSRP for replacements.
  • SERVICE: Free labor for wheel rebuilding at VOSO service centers.
  • ELIGIBILITY: Lifetime coverage for original owners.

TECHNICAL SPECIFICATIONS

MATERIAL & LIMITS

  • LITE 50: Toray T1000 + T800 Hybrid Carbon.
  • ULTIMATE/CORE: Toray T700 + T800 Hybrid Carbon.
  • MAX SYSTEM WEIGHT: 200 kg.
  • MAX TIRE PRESSURE: DEPENDENT ON TIRE MODEL. Refer to tire sidewall.
  • SPOKE TENSION: 125 kgf ± 5%.

COMPATIBILITY

BRAKE & DRIVE TRAIN

  • BRAKING: Disc Centerlock only. No Rim Brake support.
  • SHIMANO/SRAM: Fully compatible (11/12-speed & XDR).
  • CAMPAGNOLO: NOT COMPATIBLE
  • RIM DESIGN: Hooked bead (Tubeless & Clincher ready).

PERFORMANCE TESTING

 

  • IMPACT TEST: Validates structural integrity against high-velocity strikes.
  • DRUM TEST: Simulates long-term fatigue life under vertical loads.
  • LATERAL TEST: Optimizes power transfer and handling precision.
  • BURST TEST: Ensures bead security under extreme inflation.

RETURNS & LOGISTICS

 

  • RETURN WINDOW: 30 Days (Uninstalled/Unused only).
  • EUROPE (EU/UK): Shipped via DDP (Duties/VAT included).
  • GLOBAL: Shipped via DDU (Recipient responsible for local fees).